A bit of American history


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Email Marketing Lesson: If You Realize You Made A Mistake After You Press Send, Just Admit It

A few months ago I started getting a bunch of
junk Spam messages. All the messages had theI don't know if "Whoops!" is the greatest way
same subject line. Thinking that the emailsto admit you made an error. How many people
were hocking cheap Ritalin, I left them in myeven have "Whoops!" in their active
Spam filter and continued with my dailyvocabulary? I wonder what else might be a
tasks. Besides, my ADHD was under controlmore effective email newsletter subject line
with my five Starbucks lattes-a-day personalwhen  a  mistake  has  been  made?
remedy. Within seconds, I totally forgot
about  the  Spam  messages.-  "Whoopsy  daisy"  --  No,  too,  childish.
When I was doing my up my Christmas list a- "My parents are cousins, I can't help it!"
few weeks later, I got to my Dad's name and--  No,  too  personal.
thought, "Dad is pushing eighty, I wonder if
he might like some Viagra as a stocking- "Gall darn it, dagnamit, another error!" --
stuffer?" I suddenly remembered all thoseNo, your subscribers will think you need a
Ritalin emails. Maybe the online drug shopsfew  sessions  of  anger  therapy.
had a whole variety of pharmaceuticals other
than Ritalin, and I could get a great deal on- "Sorry, I am too cheap to get an editor" --
my  Dad's  Viagra.No, that is what your subscribers will think,
but it probably isn't the greatest option for
I went back to my Spam filter and searchedyour  subject  line.
for all the messages with that same subject
line. They weren't hard to find, the subjectMaybe:
was  only  one  word  -
*Sincerest apologies, URL error in [insert
"Whoops!"newsletter  name  here]
But there was no Viagra to be found. No*Sorry to have wasted your time, telephone
Ritalin for that matter either. What a rip!number  error
Now  what  would  I get my Dad for Christmas?
*We will try harder next time, pricing error
To make matters even worse, I realized allin  [insert  newsletter  name  here]
those Spam emails with the "Whoops!" subject
line weren't Spam at all. They were a whackI asked a few business associates what they
of messages from a whole bunch of email liststhought of the "Whoops!" subject line. They
I actually subscribe to. It seems a "Whoops!"all agreed it sounded like someone attempting
message is a legitimate message that reallyto be 'down home' and trying to appear like a
means,bumbling friend instead of a business who is
having some difficulty with the e-newsletter
"I made a mistake, check within for details."editing  process.
All my 'Whoops!" email messages detailed URLsI guess the lesson here is to just admit you
that had been mistyped, web addresses thatmade an error and not try to cover it up with
had been moved, wrong dates, wrong producta "Gee wilickers, I think I just might be a
prices, incorrect phone numbers and a wholemoron"  type  subject  line.
variety of other issues all covered under the
subject  line  --  "Whoops!"None of this gets me my Dad's Viagra, but it
has lessened the load on my over-worked Spam
I even had one message that had "Doublesoftware. I have set the software to rescue
Whoops!" as a subject line since this was theall "Whoops!" email marketing messages and
second email message from the same company input them in the Deleted box where they
a two-day time period that was riddled withbelong.
errors.



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